Resets on MC 720i DSD, are they getting worse?

[Keith Deacon]

I find since December, the number of resets has increased quite a bit.
Before December (2002) it might reset once a month or even less, but
gradually increased to about 12 a week. My wife, who is physically
disabled, depends on the TV to keep her going, but is unable to
physically pull the plug and do a manual reset as demanded on the
phone by MC. I frequently arrive home to find the word "Scan" on the
DSD, and the picture stuck on "7 TV channels", having been like that
for several hours. Only switching it off for 30 mins then powering it
back up usually clears the problem. In January, it was off for 10
days at a stretch.

MC blame the dish installation, but when they sent a tech along, he
found 85 microvolts from the LNB which he said was spot on. I have
had the DSD taken back to MC so many times they almost know my name.

The reason for asking you guys generally is that I can't seem to make
any headway with MC. I've just come back from MC in N1 City and
plugged it back in, and its stuck on "Scan" again for the past 2
hours. The telephone support is hopeless and when I ask for a
supervisor, he/she is never available. You can forget about a return
phone call. Letters and faxes are also ignored.

Having come from the UK on a 4 year contract, I find the level of
expertise here extremely poor. No-one seems to know what they are
employed to do and have no sense of responsibility. I get the
impression that although they might attend training courses, they get
given a headset and a flow-chart card and that's it.

Sorry about the gripes, but I think its a shame that such a wonderful
medium can be ruined by a supplier who has absymal sales service.

Regards

[Michael]

Post this story on www.hellopeter.com

On Sat, 26 Jul 2003 07:31:39 GMT,

Post by Keith Deacon
I find since December, the number of resets has increased quite a bit.
Before December (2002) it might reset once a month or even less, but
gradually increased to about 12 a week. My wife, who is physically
disabled, depends on the TV to keep her going, but is unable to
physically pull the plug and do a manual reset as demanded on the
phone by MC. I frequently arrive home to find the word "Scan" on the
DSD, and the picture stuck on "7 TV channels", having been like that
for several hours. Only switching it off for 30 mins then powering it
back up usually clears the problem. In January, it was off for 10
days at a stretch.
MC blame the dish installation, but when they sent a tech along, he
found 85 microvolts from the LNB which he said was spot on. I have
had the DSD taken back to MC so many times they almost know my name.
The reason for asking you guys generally is that I can't seem to make
any headway with MC. I've just come back from MC in N1 City and
plugged it back in, and its stuck on "Scan" again for the past 2
hours. The telephone support is hopeless and when I ask for a
supervisor, he/she is never available. You can forget about a return
phone call. Letters and faxes are also ignored.
Having come from the UK on a 4 year contract, I find the level of
expertise here extremely poor. No-one seems to know what they are
employed to do and have no sense of responsibility. I get the
impression that although they might attend training courses, they get
given a headset and a flow-chart card and that's it.
Sorry about the gripes, but I think its a shame that such a wonderful
medium can be ruined by a supplier who has absymal sales service.
Regards

[Joel Dorfan]

Hi Keith,

Sorry to hear about your trouble.
Please give me a call at the office on Monday 011-4742666 and I will see
what we can do. You may find it hard to get hold of me but give it a try.
Joel
Sammeg Satellite
www.samsat.co.za
I find since December, the number of resets has increased quite a bit.
Before December (2002) it might reset once a month or even less, but
gradually increased to about 12 a week. My wife, who is physically
disabled, depends on the TV to keep her going, but is unable to
physically pull the plug and do a manual reset as demanded on the
phone by MC. I frequently arrive home to find the word "Scan" on the
DSD, and the picture stuck on "7 TV channels", having been like that
for several hours. Only switching it off for 30 mins then powering it
back up usually clears the problem. In January, it was off for 10
days at a stretch.
MC blame the dish installation, but when they sent a tech along, he
found 85 microvolts from the LNB which he said was spot on. I have
had the DSD taken back to MC so many times they almost know my name.
The reason for asking you guys generally is that I can't seem to make
any headway with MC. I've just come back from MC in N1 City and
plugged it back in, and its stuck on "Scan" again for the past 2
hours. The telephone support is hopeless and when I ask for a
supervisor, he/she is never available. You can forget about a return
phone call. Letters and faxes are also ignored.
Having come from the UK on a 4 year contract, I find the level of
expertise here extremely poor. No-one seems to know what they are
employed to do and have no sense of responsibility. I get the
impression that although they might attend training courses, they get
given a headset and a flow-chart card and that's it.
Sorry about the gripes, but I think its a shame that such a wonderful
medium can be ruined by a supplier who has absymal sales service.
Regards

[SkepTik]

DOn't knock the SA quality of service. You should have seen the installer I had
in the UK. He brought the wrong receiver then spect 20 minutes trying to
convince me to buy that one instead. He then moaned when I said I wanted the
receiver inan upstairs room and said it would be better downstairs (shorter
cable=easier job). He then said the aerial mast he had brought was too short
but "might have a better one at home for 100 pounds more.

Same problems all over the world chum..

[need info]

WELCOME TO SOUTH AFRICA GET USED TO IT IT!!!!!
That is the service you will get from most large companies including telkom.
Send them a letter stating you problem with there service and if they don't
come to the party you will go to the newspapers. Send a copy registered to
them so they cant denier or blame the Postal service for not getting the
letter.

Poor Service in South Africa are as common as beers and braais.

Cheers

Post by Keith Deacon
I find since December, the number of resets has increased quite a bit.
Before December (2002) it might reset once a month or even less, but
gradually increased to about 12 a week. My wife, who is physically
disabled, depends on the TV to keep her going, but is unable to
physically pull the plug and do a manual reset as demanded on the
phone by MC. I frequently arrive home to find the word "Scan" on the
DSD, and the picture stuck on "7 TV channels", having been like that
for several hours. Only switching it off for 30 mins then powering it
back up usually clears the problem. In January, it was off for 10
days at a stretch.
MC blame the dish installation, but when they sent a tech along, he
found 85 microvolts from the LNB which he said was spot on. I have
had the DSD taken back to MC so many times they almost know my name.
The reason for asking you guys generally is that I can't seem to make
any headway with MC. I've just come back from MC in N1 City and
plugged it back in, and its stuck on "Scan" again for the past 2
hours. The telephone support is hopeless and when I ask for a
supervisor, he/she is never available. You can forget about a return
phone call. Letters and faxes are also ignored.
Having come from the UK on a 4 year contract, I find the level of
expertise here extremely poor. No-one seems to know what they are
employed to do and have no sense of responsibility. I get the
impression that although they might attend training courses, they get
given a headset and a flow-chart card and that's it.
Sorry about the gripes, but I think its a shame that such a wonderful
medium can be ruined by a supplier who has absymal sales service.
Regards

[Keith Deacon]

Telcom weren't too bad, except the installer insisted (he said he
decides, not me) in putting the phone socket in the hall instead of
the living room where my wife is, and they had to send another fellow
to move it. I also didn't get a telephone instrument or a directory.
No-one told me about this aspect, and there are no (2003-4) phone
books in Cape Town since apparently too few were printed.


The registered letter to Multichoice was returned "unclaimed" by the
Post Office 3 weeks after I sent it. The PO said this means they
couldn't be bothered to collect it from the counter.

UCT's legal dept have sent a letter by DOCEX? to MC's solicitors
suggesting I may claim damages since they have charged for services
not delivered, unless the faults are rectified.

The only person who has been at all helpful was the sat dish installer
who has taken the DSD back to MC 3 times on my behalf. He also says
that while they appear to try and get it right, nothing really
changes. The main problem as I see it is the attenuated signal
strength from the dish. In the UK and Europe the signal is about
double and there aren't the number of resets. I am also amazed by the
frequent power failures in Cape Town. In 55 years living in the UK, I
cannot ever recall a power failure.

On Wed, 30 Jul 2003 07:07:59 +0200, "need info"

Post by need info
WELCOME TO SOUTH AFRICA GET USED TO IT IT!!!!!
That is the service you will get from most large companies including telkom.
Send them a letter stating you problem with there service and if they don't
come to the party you will go to the newspapers. Send a copy registered to
them so they cant denier or blame the Postal service for not getting the
letter.
Poor Service in South Africa are as common as beers and braais.
Cheers